Welcome to Purabi Jewellers. Please read our Cancellation, Refund, and Shipping Policy carefully before placing any order or booking through our website.
1. Order Booking Policy
Purabi Jewellers currently does not offer direct online product sales or home delivery services through the website.
Customers may:
- Browse jewellery collections online
- Make product enquiries
- Reserve or pre-book selected jewellery items
- Visit our physical store for final purchase and pickup
All purchases are completed only after visiting our store and confirming the product in person.
2. Cancellation Policy
Order Reservation Cancellation
Customers may request cancellation of a reserved or pre-booked item before store pickup.
Cancellation Conditions:
- Cancellation requests must be made through our official contact channels.
- If any advance booking amount has been paid, cancellation approval will depend on the product type and customization status.
- Customized, personalized, or specially ordered jewellery items may not be eligible for cancellation.
Purabi Jewellers reserves the right to cancel any reservation due to:
- Product unavailability
- Pricing errors
- Technical issues
- Suspicious activity
- Incomplete customer information
3. Refund Policy
Advance Booking Refunds
If a customer has paid an advance amount for jewellery booking:
- Refunds may be processed only after verification and approval by Purabi Jewellers.
- Refund processing timelines may vary depending on the payment method.
- Any transaction charges or processing fees, if applicable, may be deducted.
Non-Refundable Cases
Refunds may not be applicable for:
- Customized jewellery
- Personalized orders
- Specially manufactured items
- Orders cancelled after production or modification has started
Purabi Jewellers reserves the right to approve or reject refund requests based on the order condition.
4. Shipping Policy
No Online Shipping or Delivery
Purabi Jewellers does not currently provide:
- Online product shipping
- Courier delivery
- International delivery
- Cash on Delivery (COD)
All jewellery products must be collected directly from our physical store after purchase confirmation.
5. Store Pickup Policy
Customers are required to visit the store for:
- Product verification
- Final payment (if pending)
- Jewellery inspection
- Order pickup
Customers may be asked to provide:
- Order confirmation details
- Valid identification proof
- Payment confirmation receipt
Purabi Jewellers reserves the right to refuse handover if verification requirements are not fulfilled.
6. Product Inspection
Customers are advised to carefully inspect jewellery items at the time of store pickup.
Once the product has been checked and accepted by the customer at the store, claims regarding visible damage, incorrect design selection, or physical defects may not be accepted later.
7. Contact Information
For cancellation, refund, or pickup-related queries, please contact:
Purabi Jewellers
Website: https://purabijewellers.com
Thank you for choosing Purabi Jewellers.